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Halls Living

Policies and Procedures

By QMHalls 01 Feb 2021

Please read the Residents' Handbook for detailed information on the Queen Mary's policies and procedures. Salient sections are summarised and linked to below.

Access Procedure

All residents will be given 24 hours notice (where possible) for access to rooms.

All staff will wear uniform and appropriate ID.

They will knock loudly and announce themselves before entering your room.

If you have any issues regarding this please contact Residential Services at

Complaints Procedure

The Queen Mary Student Complaints Policy and complaint form can be downloaded below:

Student Complaints Policy and Form [PDF 382KB]

Confidentialty and Data Protection

In compliance with the General Data Protection Regulations (GDPR), we are not permitted to discuss any details of your residential agreement with any other person (including parents or guardians), unless you provide written permission to do so.

Guest Policy

You are now permitted to invite a guest into your room and flat. All residents are encouraged to “Clean As You Go” and to not allow your guest to use the shared kitchen facilities.

From the 1st October a guest will be allowed to stay for 2 nights a week up to a maximum of 5 nights in any one month.

No guest will be permitted in households where there is a positive Covid-19 case, or if the household is self-isolating.

Large gatherings are to be discouraged and may be dispersed by Queen Mary Security. Please be aware that Queen Mary Security are working with us and may ask you or your guest to present your Student ID Card to confirm your identity. You are required to show your ID card if this is requested by any member of staff at Queen Mary.

Health and Safety

Health and safety ensures the necessary precautions are taken in the halls to provide a safe and secure environment for residents and staff to live, study and work.

Any concerns about Health and Safety should be referred immediately to or for AP to 

(i) The QMUL Health and Safety Policy is available at:


Find out more about the steps we are taking in Queen Mary Halls for your safety and security: Living Safely [PDF 2,235KB]

Snow and Ice Clearance

During the winter months we actively monitor weather conditions and have systems in place to prepare our external areas in the event snow and ice condition are forecast. When necessary we will display snow and ice warnings in building entrances. During freezing conditions we ask all residents to take care when moving around campus when snow and ice is present.

  • London Borough of Tower Hamlets Policy
  • London Borough of Islington Policy
Prohibited Items

Fire arms of all types are not permitted on any Queen Mary campus. Any other item which is likely to cause harm or intimidate others is also prohibited. Other prohibited items are: candles, tea lights, hookah / shisha pipes, incense sticks etc. Any prohibited item will be immediately confiscated and may lead to disciplinary action being taken and the Police may be informed. 

U18s living in QMUL Halls

We are unable to assume parental responsibility for a student under the age of 18. All students living in halls are expected to behave like adults and to assume adult levels of responsibility. Places in halls are offered on the understanding that the student will be able to adapt to living away from home and to look after themselves in all practical matters.

RSS Under 18s policy [PDF 334KB]