Contact Us
Posted 8 months ago
Tue 02 Apr, 2024 12:04 PM
Where you need to go and who you need to contact
We encourage you to download and save the ‘Who do I contact’ guide below for your hall, so that you always know which team to contact with your query:
- Who do I contact - Aspire Point
- Who do I contact - Blithehale Court
- Who do I contact - Dawson and Floyer
- Who do I contact - Mile End
- Who do I contact - Sherren House
For quick reference, we have also included the contact details for these key teams below:
For residents at Mile End, Dawson Hall and Floyer House:
Residences Reception:
- A 24/7 first point of contact if you need help or assistance
- For support with maintenance or cleaning queries
- In response to communications about ‘planned’ maintenance, or checks on standards within all areas of your hall
How do I contact them?
Location:
France House
e: residences-reception@qmul.ac.uk
t: 020 7882 6470
For Aspire Point residents:
Location:
Aspire Point Entrance:
t: 07899 802443
For Blithehale Court residents:
Location:
Blithehale Court Entrance:
e: blithehalecourt@unitestudents.com
t: 020 7033 7933
For Sherren House residents:
Location:
Sherren House Entrance:
e: sherrenhouse@unitestudents.com
t: 020 7790 4325
When should I contact Housing Services?
- For an enquiry about your licence agreement and its terms and conditions
- To apply for a room transfer, to move out early or to cancel your licence agreement
- With an enquiry about your residential fees, or to make a payment plan
How do I contact them?
Location:
Housing Hub, Feilden House
When should I contact Residential Welfare?
- If you’re finding it hard adjusting to life in halls
- For help and support with your physical and mental health
- If you’re experiencing any difficulties with flatmates
How do I contact them?
Location:
France House
e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470
When should I contact Residential Life?
- To get involved in events and activities where you will meet others and find your community at Queen Mary
- To take part in the online induction and to find out more about the residents’ rewards card
- To feedback on life in halls so we know what matters to you
How do I contact them?
Location:
France House
t: 020 7882 6470
When should I contact the Estates Helpdesk?
- To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it
- To report cleaning issues in areas which Queen Mary cleans
- Any queries relating to maintenance or cleaning issues that you’ve reported
How do I contact them?
Location:
t: 020 7882 2580
For Aspire Point Residents:
Location:
Aspire Point Reception
t:
07899 802443
For Blithehale Court residents:
Location:
Blithehale Court Entrance:
e: blithehalecourt@unitestudents.com
t: 020 7033 7933
For Sherren House residents:
Location:
Sherren House Entrance:
e: sherrenhouse@unitestudents.com
t: 020 7790 4325
When should I contact Queen Mary Security?
- If you need help or support 24/7
- To report anything suspicious
- If you are concerned about something
How do I contact them?
Locations:
Aspire Point has its own Security team, as do Blithehale Court and Sherren House who have the Unite Security team and One Pool Street also has its own team for residents living there.
If you need to contact a security team when you are at any Queen Mary location, please use the relevant details below:
Aspire Point Reception:
t: 07899 802443
Blithehale Court:
e: blithehalecourt@unitestudents.com
t: 0300 303 1611
Sherren House:
e: sherrenhouse@unitestudents.com
t: 0300 303 1611
Mile End:
Queens’ Building
e: mile-end-security@qmul.ac.uk
t: 020 7882 5000
t: 020 7882 3333 – in an emergency
Whitechapel:
Garrod Building
e: whitechapel-security@qmul.ac.uk
t: 020 7882 2599
t: 020 7882 3333 – in an emergency
Charterhouse Square:
Dawson Hall
t: 020 7882 6020
t: 020 7882 3333 – in an emergency
