Signed, sealed, delivered

*** N.B. Do not order any items to be delivered to your hall until you have moved into your room as your details will not be in the locker system, and parcels will be returned to sender ***

Residences Parcel Lockers (France House)

To ensure entrances and lobby areas of buildings are kept safe and secure, we have invested in parcel lockers for residents living in the Student Village and Westfield Way area. This includes residents of Albert Stern, Ifor Evans, Lindop House, and Stocks Court.

How they work: Unlike 'Amazon' lockers, these lockers are open to all couriers. You do not need to select the lockers when ordering; simply use your standard halls address (Name, Flat, Building, and Room). You will receive an email to your Queen Mary address from 'Parcel Pending' with a barcode or pick-up code when your item is ready.

• Location: Next to the laundry in France House.
• Help: Contact Residences Reception if your name needs adjusting or you require a lower-level locker.

Note: If you live in Aspire Point, Blithehale Court, or Sherren House, please contact your building team directly for parcel queries.

Amazon Lockers (Students' Union Hub)

For commuting students or those looking for a specific Amazon collection point, the Students’ Union Hub provides an Amazon Locker. This is a dedicated resource where you can have your Amazon deliveries stored securely for pickup while you are on campus.

How do I use these lockers?

If you are familiar with using lockers for deliveries already, then you will find our own very similar. Once a courier has dropped a parcel off for you, you will receive an email to your Queen Mary email advising you a parcel has been delivered. The email will contain a barcode you can scan, or you can enter the pick-up code shown on the locker keyboard and follow the instructions on the screen. The lockers are located next to the laundry in France House.

You can download our Parcel Locker flyer, this contains information on the locker location and instructions on how to use them.

What if I need help with the lockers?

If your name needs adjusting, or you want to request that parcels are placed in the lower level lockers, please contact Residences Reception. You will be notified to your Queen Mary email if you have an item to collect, with an email from 'Parcel Pending'.

Storage Lockers for Belongings (Francis Bancroft Building)

If you need to store personal belongings, bags, or equipment during the day to avoid carrying them across campus, there are storage lockers located on the ground floor of the Francis Bancroft Building. These are particularly helpful for students who have a long commute and need a secure place for their items between lectures.

Additional Campus Facilities

To support students spending long days on campus, particularly those commuting from outside the local area, the following resources are also available:

• Microwaves: Available in the Students’ Union Hub for heating up lunch.
• Laptop Loans: Available at the Mile End and Whitechapel Libraries for students who do not wish to bring their own devices to campus.
• Commuter Support: Staff are encouraged to set up ice-breaker activities or meetings early in the day to ensure commuting students can engage effectively before their return journey.