Contact Us
By
ResLife
Posted 3 weeks ago
Fri 21 Aug, 2026 12:08 AM
We encourage you to download and save the ‘Who do I contact’ guide below for your hall, so that you always know which team to contact with your query:
- Who do I contact - Aspire Point
-
Who do I contact - Dawson and Floyer
-
Who do I contact - Mile End
-
Who do I contact - Sherren House
For quick reference, we have also included the contact details for these key teams below:
For residents at Mile End, Dawson Hall and Floyer House:
Residences Reception:
- A 24/7 first point of contact if you need help or assistance
- For support with maintenance or cleaning queries
- In response to communications about ‘planned’ maintenance, or checks on standards within all areas of your hall
How do I contact them?
Location:
France House
e: residences-reception@qmul.ac.uk
t: 020 7882 6470
For Aspire Point residents:
Location:
Aspire Point Entrance:
t: 07899 802443
For Sherren House residents:
Location:
Sherren House Entrance:
e: sherrenhouse@team.unitestudents.com
t: 020 7790 4325
When should I contact Housing Services?
- For an enquiry about your licence agreement and its terms and conditions
- To apply for a room transfer, to move out early or to cancel your licence agreement
- With an enquiry about your residential fees, or to make a payment plan
How do I contact them?
Location:
Housing Hub, Feilden House
When should I contact Residential Welfare?
- If you’re finding it hard adjusting to life in halls
- For help and support with your physical and mental health
- If you’re experiencing any difficulties with flatmates
How do I contact them?
Location:
France House
e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470
When should I contact Residential Life?
- To get involved in events and activities where you will meet others and find your community at Queen Mary
- To take part in the online induction and to find out more about the residents’ rewards card
- To feedback on life in halls so we know what matters to you
How do I contact them?
Location:
France House
t: 020 7882 6470
When should I contact the Estates Helpdesk?
- To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it
- To report cleaning issues in areas which Queen Mary cleans
- Any queries relating to maintenance or cleaning issues that you’ve reported
How do I contact them?
Location:
t: 020 7882 2580
For Aspire Point Residents:
Location:
Aspire Point Reception
t:
07899 802443
For Sherren House residents:
Location:
Sherren House Entrance:
e: sherrenhouse@team.unitestudents.com
t: 020 7790 4325
When should I contact Queen Mary Security?
- If you need help or support 24/7
- To report anything suspicious
- If you are concerned about something
How do I contact them?
Locations:
Aspire Point has its own Security team and Sherren House has the Unite Security team.
If you need to contact a security team when you are at any Queen Mary location, please use the relevant details below:
Aspire Point Reception:
t: 07899 802443
Sherren House:
e: sherrenhouse@team.unitestudents.com
t: 0300 303 1611
Mile End:
Queens’ Building
e: mile-end-security@qmul.ac.uk
t: 020 7882 5000
t: 020 7882 3333 – in an emergency
Whitechapel:
Garrod Building
e: whitechapel-security@qmul.ac.uk
t: 020 7882 2599
t: 020 7882 3333 – in an emergency
Charterhouse Square:
Dawson Hall
t: 020 7882 6020
t: 020 7882 3333 – in an emergency
