Residential Life :: Queen Mary University of London

Halls Living

Your Living in Halls Feedback - January 2026

ResLife Simon

Posted 5 days ago

Thu 26 Feb, 2026 12:02 AM

What you told us in the survey

The Living in Halls feedback survey opened on the 2 February and closed on the 23 February 2026, thank you to all of you who responded. We heard from 20% of you who have lived in halls from September to December 2025. What you told us in the survey is below:

On services provided to residents:

71% thought laundries were excellent or good
81% thought the process of receiving mail and parcels was excellent or good
79% thought recycling opportinities in halls were excellent or good
81% thought staff responsiveness to communications was excellent or good
75% thought WiFi in halls was excellent or good

On perceptions of saftey and UUK code awareness:

88% of you feel completely safe, or safe in Queen Mary Halls, with 8% of you feeling neither safe or unsafe and 4% saying that you could feel safer
78% of you said you were extremely aware, or aware of the The Student Accommodation Code

Net Promoter Score (NPS)

We asked you how likely you were to recommend Queen Mary Halls to a friend or new student, we achieved an NPS of 7.33 out of 10 indicating many of you would recommend halls.
The reasons given for this were: the convenience and location of halls, a feeling of being part of a strong social and community network, a feeling of being safe and supported, helpful staff, good facilities and value for money 'for London'.
Areas you mentioned where you had concerns were in maintenance and the time taken for repair, cleanliness in shared areas like kitchens - in some halls residents are responsible for their own cleaning, noise in and from the outside, building age, the cost and some of the halls policies.

What do the results tell us?

That Queen Mary Halls deliver a strong student experience built on convenience, community and safety.
That we need to improve maintenance, cleanliness in some halls (those with resident kitchen cleans particularly), noise management and to continue improving how we communicate with you.
Specifically you highlighted laundries and WiFi as two areas of concern and we will look into how we can work with partners to deliver on costs and more robust WiFi.

What did you say?

'Overall the facilities and services in the halls are well managed. The laundry and parcel collection systems are convenient. Recycling facilities are clearly organised and staff are approachable and supportive. Communication is generally clear, and timely, and the WiFi is mostly reliable for daily use and academic work'

'Laundry machines are often busy at peak times and occasionally out of service'

'Overall, the halls provide a welcoming and inclusive environment that makes it easy to settle into university life. Communication from staff is clear, and the halls support a strong sense of community among residents. With continued attention to small operational details, the overall living experience could be further enhanced'

'The price and location are very convenient, especially for international students'

'You can meet people at uni and make friends easier, since we share a kitchen. Close to all lecture halls so easy for a first year to get the hang of campus life'

Remember, you don't have to wait for a survey to give us feedback, you can give this in person at Residences Reception or the Reception in your building, at a Residential Life event, to a staff member face to face or via email. All of the opportunities are also shown in the How can I give feedback to Residential Services article.

FEEDBACK HALLS TALK