Halls Living

Contact Us

By QMResLife 30 Aug 2021

It's important to know where you need to go/who you need to contact, should you find yourself with a query or concern while living in Queen Mary Halls.

Who do I contact?

We encourage you to download and save the ‘Who do I contact’ guide below for your hall, so that you always know which team to contact with your query:

Who do I contact – Aspire Point
Who do I contact – Dawson Hall and Floyer House
Who do I contact – Mile End

For quick reference, we have also included the contact details for these key teams below:

Residences Reception / Aspire Point Reception

When should I contact Residences Reception?

As a 24/7 first point of contact if you need help or assistance

For support with maintenance or cleaning queries

In response to communications about ‘planned’ maintenance, or checks on standards within all areas of your hall

How do I contact them?

Location:

France House

e: residences-reception@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

For Aspire Point residents:

Location:

Aspire Point Entrance:

e: aspirehelpdesk@derwentfm.eu
w: residentiallife.qmul.ac.uk
t: 07795 043828

Housing Services

When should I contact Housing Services?

For an enquiry about your licence agreement and its terms and conditions

To apply for a room transfer, to move out early or to cancel your licence agreement

With an enquiry about your residential fees, or to make a payment plan

How do I contact them?

Location:

Housing Hub, Feilden House

e: housingservices@qmul.ac.uk
w: qmul.ac.uk/residences

Residential Welfare

When should I contact Residential Welfare?

If you’re finding it hard adjusting to life in halls

For help and support with your physical and mental health

If you’re experiencing any difficulties with flatmates

How do I contact them?

Location:

France House

e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

Residential Life

When should I contact Residential Life?

To get involved in events and activities where you will meet others and find your community at Queen Mary

To take part in the online induction and to find out more about the residents’ rewards card

To feedback on life in halls so we know what matters to you

How do I contact them?

Location:

France House

e: residentiallife@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

Estates Helpdesk for Maintenance and Cleaning Queries / Aspire Point Helpdesk

When should I contact the Estates Helpdesk?

To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it

To report cleaning issues in areas which Queen Mary cleans

Any queries relating to maintenance or cleaning issues that you’ve reported

How do I contact them?

Location:

e: eaf-helpdesk@qmul.ac.uk
w: eaf-helpdesk.qmul.ac.uk
t: 020 7882 2580

For Aspire Point Residents:

Location:

Aspire Point Reception

e: aspirehelpdesk@derwentfm.eu
t: 07795 043828

Queen Mary Security / Aspire Point Security

When should I contact Queen Mary Security?

If you need help or support 24/7

To report anything suspicious

If you are concerned about something

How do I contact them?

Locations:

Aspire Point has its own Security team for residents living there, if you need to contact a secruity team when you are at Queen Mary locations, please use the relevant details below:

Aspire Point Reception

e: aspirehelpdesk@derwentfm.eu
t: 07795 043828

Mile End:

Queens’ Building

e: mile-end-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 5000

t: 020 7882 3333 – in an emergency

Whitechapel:

Garrod Building

e: whitechapel-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 2599

t: 020 7882 3333 – in an emergency

Charterhouse Square:

Dawson Hall

e: chsq-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 6020