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Halls Living

Contact Us

By QMResLife 15 Dec 2023

It's important to know where you need to go/who you need to contact, should you find yourself with a query or concern while living in Queen Mary Halls.

Who do I contact?

We encourage you to download and save the ‘Who do I contact’ guide below for your hall, so that you always know which team to contact with your query:

For quick reference, we have also included the contact details for these key teams below:

Reception teams for Queen May Halls

For residents at Mile End, Dawson Hall and Floyer House:

Residences Reception:

  • A 24/7 first point of contact if you need help or assistance
  • For support with maintenance or cleaning queries
  • In response to communications about ‘planned’ maintenance, or checks on standards within all areas of your hall

How do I contact them?

Location:

France House

e: residences-reception@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

For Aspire Point residents:

Location:

Aspire Point Entrance:

e: aspirehelpdesk@derwentfm.eu
w: residentiallife.qmul.ac.uk
t: 07795 043828

For Blithehale Court residents:

Location:

Blithehale Court Entrance:

e: blithehalecourt@unitestudents.com
t: 020 7033 7933

For Sherren House residents:

Location:

Sherren House Entrance:

e: sherrenhouse@unitestudents.com
t: 020 7790 4325

For One Pool Street residents:

Location:

One Pool Street Entrance:

e: one.pool.street@ucl.ac.uk
t: 020 8016 8527
t: 07469 297530

Housing Services

When should I contact Housing Services?

  • For an enquiry about your licence agreement and its terms and conditions
  • To apply for a room transfer, to move out early or to cancel your licence agreement
  • With an enquiry about your residential fees, or to make a payment plan

How do I contact them?

Location:

Housing Hub, Feilden House

e: housingservices@qmul.ac.uk
w: qmul.ac.uk/residences

Residential Welfare

When should I contact Residential Welfare?

  • If you’re finding it hard adjusting to life in halls
  • For help and support with your physical and mental health
  • If you’re experiencing any difficulties with flatmates

How do I contact them?

Location:

France House

e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

Residential Life

When should I contact Residential Life?

  • To get involved in events and activities where you will meet others and find your community at Queen Mary
  • To take part in the online induction and to find out more about the residents’ rewards card
  • To feedback on life in halls so we know what matters to you

How do I contact them?

Location:

France House

e: residentiallife@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

Maintenance and cleaning contacts for my hall

When should I contact the Estates Helpdesk?

  • To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it
  • To report cleaning issues in areas which Queen Mary cleans
  • Any queries relating to maintenance or cleaning issues that you’ve reported

How do I contact them?

Location:

e: eaf-helpdesk@qmul.ac.uk
w: eaf-helpdesk.qmul.ac.uk
t: 020 7882 2580

For Aspire Point Residents:

Location:

Aspire Point Reception

e: aspirehelpdesk@derwentfm.eut: 07795 043828

For Blithehale Court residents:

Location:

Blithehale Court Entrance:

e: blithehalecourt@unitestudents.com
t: 020 7033 7933

For Sherren House residents:

Location:

Sherren House Entrance:

e: sherrenhouse@unitestudents.com
t: 020 7790 4325

For One Pool Street residents:

Location:
One Pool Street Entrance:

e: one.pool.street@ucl.ac.uk
t: 020 8016 8527
t: 07469 297530

Security contact details for my hall

When should I contact Queen Mary Security?

  • If you need help or support 24/7
  • To report anything suspicious
  • If you are concerned about something

How do I contact them?

Locations:

Aspire Point has its own Security team, as do Blithehale Court and Sherren House who have the Unite Security team and One Pool Street also has its own team for residents living there.

If you need to contact a secruity team when you are at any Queen Mary location, please use the relevant details below:

Aspire Point Reception:
e: aspirehelpdesk@derwentfm.eu  
t: 07795 043828

Blithehale Court:

e: blithehalecourt@unitestudents.com
t: 0300 303 1611

Sherren House:

e: sherrenhouse@unitestudents.com
t: 0300 303 1611

One Pool Street

e: one.pool.street@ucl.ac.uk
t: 07966 555204

Mile End:

Queens’ Building

e: mile-end-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 5000

t: 020 7882 3333 – in an emergency

Whitechapel:

Garrod Building

e: whitechapel-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 2599

t: 020 7882 3333 – in an emergency

Charterhouse Square:

Dawson Hall

e: chsq-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 6020

t: 020 7882 3333 – in an emergency

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