Halls Living
Contact Us
It's important to know where you need to go/who you need to contact should you find yourself with a query or concern while living in Queen Mary Halls.
We encourage you to save the useful contact details below into your phone, or you can download our handy ‘Who do I contact in Queen Mary Halls’ guide, should you ever need to find out who to contact quickly.
When should I contact Residences Reception?
- As a 24/7 first point of contact if you need help or assistance
- For support with maintenance or cleaning queries
- In response to communications about ‘planned’ maintenance, or checks on standards within all areas of your hall
How do I contact them?
Location:
France House
e: residences-reception@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470
When should I contact Housing Services?
- For an enquiry about your licence agreement and its terms and conditions
- To apply for a room transfer, to move out early or to cancel your licence agreement
- With an enquiry about your residential fees, or to make a payment plan
How do I contact them?
Location:
Housing Hub, Feilden House
When should I contact Residential Welfare?
- If you’re finding it hard adjusting to life in halls
- For help and support with your physical and mental health
- If you’re experiencing any difficulties with flatmates
How do I contact them?
Location:
France House
e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470
When should I contact Residential Life?
- To get involved in events and activities where you will meet others and find your community at Queen Mary
- To take part in the online induction and to find out more about the residents’ rewards card
- To feedback on life in halls so we know what matters to you
How do I contact them?
Location:
France House
e: residentiallife@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470
When should I contact the Estates Helpdesk?
- To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it
- To report cleaning issues in areas which Queen Mary cleans
- Any queries relating to maintenance or cleaning issues that you’ve reported
How do I contact them?
Location:
e: eaf-helpdesk@qmul.ac.uk
w: eaf-helpdesk.qmul.ac.uk
t: 020 7882 2580
When should I contact Queen Mary Security?
- If you need help or support 24/7
- To report anything suspicious
- If you are concerned about something
How do I contact them?
Locations:
Aspire Point have their own dedicated security team on-site
Aspire Point Reception
e: aspirehelpdesk@derwentfm.eu
t: 07795 043828
Mile End:
Queens’ Building
e: mile-end-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 5000
t: 020 7882 3333 – in an emergency
Whitechapel:
Garrod Building
e: whitechapel-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 2599
t: 020 7882 3333 – in an emergency
Charterhouse Square:
Dawson Hall
e: chsq-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 6020
t: 020 7882 3333 – in an emergency
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