Contact Us

When should I contact Residences Reception?

• As a 24/7 first point of contact if you need help or assistance

• For support with maintenance or cleaning queries
  

• In response to communications about ‘planned’ maintenance, or checks on standards within kitchens and communal bathrooms
  

How do I contact them?

Location:

France House

e: residences-reception@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

When should I contact Housing Services?

• For an enquiry about your licence agreement and its terms and conditions

• To apply for a room transfer, to move out early or to cancel your licence agreement
  

• With an enquiry about your residential fees, or to make a payment plan
  

How do I contact them?

Location:

Housing Hub, Feilden House

e: housingservices@qmul.ac.uk
w: qmul.ac.uk/residences

When should I contact Residential Welfare?

• If you’re finding it hard adjusting to life in halls
  

• For help and support with your physical and mental health
  

• If you’re experiencing any difficulties with flatmates
  

How do I contact them?

Location:

France House

e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

When should I contact Residential Life?

• To get involved in events and activities where you will meet others and find your community at Queen Mary
  

• To take part in the online induction and to find out more about the residents’ rewards card
  

• To feedback on life in halls so we know what matters to you
  

How do I contact them?

Location:

France House

e: residentiallife@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

When should I contact the Estates Helpdesk?

• To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it
  

• To report cleaning issues in areas which Queen Mary cleans, or for replenishment of COVID-19 supplies like wipes in kitchens
  

• Any queries relating to maintenance or cleaning issues that you’ve reported
  

How do I contact them?

Location:

e: eaf-helpdesk@qmul.ac.uk
w: eaf-helpdesk.qmul.ac.uk
t: 020 7882 2580

When should I contact Queen Mary Security?

• If you need help or support 24/7
  

• To report anything suspicious
  

• If you are concerned about something
  

How do I contact them?

Locations:

Aspire Point have their own dedicated security team on-site

Aspire Point Reception
e: aspirehelpdesk@derwentfm.eu  
t: 07795 043828

Mile End:

Queens’ Building

e: mile-end-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 5000

t: 020 7882 3333 – in an emergency

Whitechapel:

Garrod Building

e: whitechapel-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 2599

t: 020 7882 3333 – in an emergency

Charterhouse Square:

Dawson Hall

e: chsq-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 6020

t: 020 7882 3333 – in an emergency