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Halls Living

Contact Us

By QMResLife 30 Aug 2021

It's important to know where you need to go/who you need to contact, should you find yourself with a query or concern while living in Queen Mary Halls.

Who do I contact?

We encourage you to download and save the ‘Who do I contact’ guide below for your hall, so that you always know which team to contact with your query:

For quick reference, we have also included the contact details for these key teams below:

Residences Reception / Aspire Point Reception

When should I contact Residences Reception?

  • As a 24/7 first point of contact if you need help or assistance
  • For support with maintenance or cleaning queries
  • In response to communications about ‘planned’ maintenance, or checks on standards within all areas of your hall

How do I contact them?

Location:

France House

e: residences-reception@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

For Aspire Point residents:

Location:

Aspire Point Entrance:

e: aspirehelpdesk@derwentfm.eu
w: residentiallife.qmul.ac.uk
t: 07795 043828

Housing Services

When should I contact Housing Services?

  • For an enquiry about your licence agreement and its terms and conditions
  • To apply for a room transfer, to move out early or to cancel your licence agreement
  • With an enquiry about your residential fees, or to make a payment plan

How do I contact them?

Location:

Housing Hub, Feilden House

e: housingservices@qmul.ac.uk
w: qmul.ac.uk/residences

Residential Welfare

When should I contact Residential Welfare?

  • If you’re finding it hard adjusting to life in halls
  • For help and support with your physical and mental health
  • If you’re experiencing any difficulties with flatmates

How do I contact them?

Location:

France House

e: residentialwelfare@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

Residential Life

When should I contact Residential Life?

  • To get involved in events and activities where you will meet others and find your community at Queen Mary
  • To take part in the online induction and to find out more about the residents’ rewards card
  • To feedback on life in halls so we know what matters to you

How do I contact them?

Location:

France House

e: residentiallife@qmul.ac.uk
w: residentiallife.qmul.ac.uk
t: 020 7882 6470

Estates Helpdesk for Maintenance and Cleaning Queries / Aspire Point Helpdesk

When should I contact the Estates Helpdesk?

  • To report any maintenance issues in your halls – this could be within your room, kitchen, bathroom or flat – but also in the communal areas around it
  • To report cleaning issues in areas which Queen Mary cleans
  • Any queries relating to maintenance or cleaning issues that you’ve reported

How do I contact them?

Location:

e: eaf-helpdesk@qmul.ac.uk
w: eaf-helpdesk.qmul.ac.uk
t: 020 7882 2580

For Aspire Point Residents:

Location:

Aspire Point Reception

e: aspirehelpdesk@derwentfm.eu
t: 07795 043828

Queen Mary Security / Aspire Point Security

When should I contact Queen Mary Security?

  • If you need help or support 24/7
  • To report anything suspicious
  • If you are concerned about something

How do I contact them?

Locations:

Aspire Point has its own Security team for residents living there, if you need to contact a secruity team when you are at Queen Mary locations, please use the relevant details below:

Aspire Point Reception

e:
 aspirehelpdesk@derwentfm.eu  
t: 07795 043828

Mile End:

Queens’ Building

e: mile-end-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 5000

t: 020 7882 3333 – in an emergency

Whitechapel:

Garrod Building

e: whitechapel-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 2599

t: 020 7882 3333 – in an emergency

Charterhouse Square:

Dawson Hall

e: chsq-security@qmul.ac.uk
w: security.qmul.ac.uk
t: 020 7882 6020

t: 020 7882 3333 – in an emergency

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