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Halls Living

Collect your Residents' Rewards Card

By QMHalls 12 Jan 2022

As a Queen Mary Resident, you have access to exclusive exciting offers and discounts with your Resdients' Rewards Card!

If you haven't claimed yours yet, you can follow the below steps:

STEP 1: Complete your Student Welcome

All residents must fully complete their Student Welcome before gaining access to their Rewards Card.

You will have received an email from 'Residential Life at Queen Mary' ( inviting you to complete the Student Welcome. The email will look like this:

graphical user interface, text, application

What do I do if I haven't received an email?
If you haven't received an email, please contact and we can send you a new one. 

How do I create my account? 
If you haven't previously created an account for your Student Welcome, you MUST first activate your account. Please follow the instructions within the email to create a password. Your email (the email address that the Welcome email was sent to) and your chosen password are the credentials you will need to log back into your account. 

How do I log in?
If you have previously activated your account and created a password, you can go directly to the login page.

For students that arrived before January 2022 , please log in via this link.

For students that arrived from January 2022 (including Associate students), please log in via this link.

On the login page, enter your email (the email address that the Welcome email was sent to) and your chosen password. If you have forgotten your login details, click the 'Forgotten password' button and enter your email to request a reset password email.

Step 2: Download your certificate

On full completion of the Welcome, you will be shown a completion screen with instructions to 'Download your completion certificate here'. Click this to download it to your device.e recommend screenshotting this page so you are able to quickly and easily present it to the reception team.

Step 3: Claim your Residents' Rewards Card!

Show your certificate to the staff at the relevant collection point to claim your Residents’ Reward Card.

  • Mile EndResidences Reception at France House 11am - 7pm
  • Aspire Point 
    Aspire Point Reception in the foyer 11am - 7pm daily
  • Stocks Court 
    Residences Reception at France House 11am - 7pm
  • Sherren House 
    Sherren House residents can collect their Residents’ Rewards Cards from Sherren House Reception.

Residence Reward Card

If you are having any issues accessing or completing your Welcome, please contact:

Don't forget you can get a FREE hot drink when you show your card at any of these outlets on campus!



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