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Halls Living

How do I get my Residents' Rewards Card?

By QMResLife 30 Aug 2022

As a Queen Mary Halls Resident, you have access to exclusive exciting offers and discounts with a Residents' Rewards Card! You can only claim your Rewards Card when you have completed your Student Welcome.


If you haven't completed the welcome and claimed your card or you need a reminder how to complete the welcome, you can follow the steps below (for residents in Sherren House, you can collect your card without the need to complete the welcome currently from the Sherren Reception with your Queen Mary Student ID).

For residents in all other halls, please follow the steps below:

STEP 1: Complete your Student Welcome

All residents must fully complete their Student Welcome before gaining access to their Rewards Card.

You will have received an email from 'Residential Life at Queen Mary' (residentiallife@qmul.ac.uk) inviting you to complete the Student Welcome. The email will look like this:

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What do I do if I haven't received an email?
If you haven't received an email, please contact residentiallife@qmul.ac.uk and we can send you a new one. 

How do I create my account? 
If you haven't previously created an account for your Student Welcome, you MUST first activate your account. Please follow the instructions within the email to create a password. Your email (the email address that the Welcome email was sent to) and your chosen password are the credentials you will need to log back into your account. 

How do I log in?
If you have previously activated your account and created a password, you can go directly to the login page from within the email, or via this link.

On the login page, enter your email (the email address that the Welcome email was sent to) and your chosen password. If you have forgotten your login details, click the 'Forgotten password' button and enter your email to request a reset password email.

Step 2: Download your certificate

On full completion of the Welcome, you will be shown a completion screen with instructions to 'Download your completion certificate here'. Click this to download it to your device, we recommend that you screenshot this page, so you are able to quickly and easily present it - note that this image is changed regularly to prevent it being shared.

Step 3: Claim your Residents' Rewards Card!

Show your certificate to the staff at the relevant collection point to claim your Residents’ Reward Card.

  • Mile End Residences Reception at France House 10am - 4pm - Monday to Friday
  • Aspire Point 
    Aspire Point Reception in the foyer 11am - 7pm daily
  • Stocks Court 
    Residences Reception at France House 10am - 4pm - Monday to Friday
  • Sherren House 
    Sherren House residents can collect their Residents’ Rewards Cards from Sherren House Reception without completing the Student Welcome.

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What should I do if I have a query about Residents' Rewards Cards?
If you are having any issues accessing or completing your welcome, or have a general query about the Rewards' Card, please contact: residentiallife@qmul.ac.uk or on 020 7882 6470.

What happens if I lose my Rewards Card?
You should keep your card safe, if it is lost, you will be charged £10 to replace it.

What happens if my course is January to January?
You will already have the existing year's Rewards Card after completing your welcome, which will expire in September. The Residential Life team will contact you during September to arrange to exchange your existing card, for a new card, which will then last until you leave in January.

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