You have access to exclusive exciting offers and discounts

As a Queen Mary Halls Resident, you can claim an exclusive Residents' Rewards Card to enable you to attend Residential Life events. To claim your card, complete the online Welcome, if you haven't completed the welcome and need a reminder on how to complete it, follow the steps below.

STEP 1: Complete your Student Welcome

All residents must fully complete their Student Welcome before gaining access to their Rewards Card.

You will have received an email from 'Residential Life at Queen Mary' (residentiallife@qmul.ac.uk) inviting you to complete the Student Welcome. The email will look like this:

What do I do if I haven't received an email?
If you haven't received an email, please contact residentiallife@qmul.ac.uk and we can send you a new one.

How do I create my account?
If you haven't previously created an account for your Student Welcome, you MUST first activate your account. Please follow the instructions within the email to create a password. Your email (the email address that the Welcome email was sent to) and your chosen password are the credentials you will need to log back into your account. 

How do I log in?
If you have previously activated your account and created a password, you can go directly to the login page from within the email, or via this link.

On the login page, enter your email (the email address that the Welcome email was sent to) and your chosen password. If you have forgotten your login details, click the 'Forgotten password' button and enter your email to request a reset password email.

Step 2: Download your certificate

On full completion of the Welcome, you will be shown a completion screen with instructions to 'Download your completion certificate here'. Click this to download it to your device, we recommend that you screenshot this page, so you are able to quickly and easily present it - note that this image is changed regularly to prevent it being shared.

Step 3: Claim your Residents' Rewards Card!

Show your certificate to the staff at one of the points below to claim your Residents’ Reward Card:

• Mile End Residences Reception at France House 8:30am - 8:30pm - Monday to Friday
• Aspire Point Reception 2pm - 5pm - Daily 
• Stocks Court Residences Reception at France House 8:30am - 8:30pm - Monday to Friday
• Floyer House Foyer Residential Assistant drop-in sessions
  
• Dawson Hall Foyer Residential Assistant drop-in sessions
  
• Blithehale Court Reception 4pm - 6pm - Daily 
  
• Sherren House Reception 4pm - 6pm - Daily 
  
• You can also collect a Rewards Card from the Residential Life team at all our Welcome events 
  

What should I do if I have a query about Residents' Rewards Cards?
If you are having any issues accessing or completing your welcome, or have a general query about the Rewards' Card, please contact: residentiallife@qmul.ac.uk or on 020 7882 6470.

What happens if I lose my Rewards Card?
You should keep your card safe, if it is lost, you will be charged £10 to replace it.

What happens if my course is January to January?
You will already have the existing year's Rewards Card after completing your welcome, which will expire in September. The Residential Life team will contact you during September to arrange to exchange your existing card, for a new card, which will then last until you leave in January.