Here's all the information you need to know

For Mile End halls in Westfield Way and the Student Village, lockers for deliveries are provided close to France House, which couriers are encouraged to use. All residents are uploaded using their name as entered during their application for halls into the system, if you use a variation of this on parcels, it can cause you not to be found in our system.

If your name needs adjusting, or you want to request that parcels be placed in the lower level lockers, please visit Residences Reception. You will be notified to your Queen Mary email if you have an item to collect, with an email from 'Parcel Pending'.

For halls at other locations, including Albert Stern House, Ifor Evans Place, Lindop House, and Stocks Court, to ensure your parcels are delivered safely and correctly, we would strongly advise you to include the following when you are ordering items online:

• Include your number on the delivery so the couriers can call you directly
• Include instructions (if possible) as to what the couriers should do once they reach your address
  
• Where possible get your parcels delivered to the Post Office, Collect+ store or an Amazon Locker (see locations below)
  
• Take note of any 'out for delivery' emails and times provided on the day of delivery, often couriers deliver in 1 hour slots, so you can plan your day and be at home to receive the item
  

Parcels must be delivered directly to residents and not left in building entrances and foyers. This is a fire hazard and may result in being removed by the Residential Services Team for the safety of our students in halls.

To avoid this do not allow couriers into the building or foyer, instead, go down and meet the driver to collect your parcel, and unless you have made a prior arrangement with another resident, please do not sign for parcels on behalf of someone else.

Although parcels should not be left in the entrances of buildings, it might still occur. We strongly suggest that you and your flatmates coordinate with one another to check the entrance of your hall at least a few times a day and move any deliveries for residents of your flat to the flat itself. Your parcels will be much more secure if they’re picked up quickly and put outside your bedroom door instead of left lingering in the building entrance.

Also, the Residences Reception will unfortunately not accept your post for you, so please do not put this down as your address. This is why it is crucial to add the correct delivery details and contact number.

Please note: If any old post arrives in your post box there are 'Ex Residents' Post' bins in the foyers of your buildings where you can dispose of these.

If you live in Aspire Point, Blithehale Court or Sherren House, queries around post and parcels should be made to the team in your building. Note at Aspire Point, collections of parcels is only available between 5pm and 11pm.

Locations:

Amazon Hub Locker - Falcon
Location: Queen Mary Students' Union, Students' Union Hub, London, E1 4NT
Opening hours: Mon-Fri 09:00 - 17:00

Amazon Hub Locker – Coborn Corner Store:
Location: 110 Coborn Road, London, E3 2DG
Opening hours: Mon-Sun: Open 24 hours

Amazon Hub Locker – Gym Group
Location: Wickham House, 69-89 Mile End Road, London, E1 4TT
Opening hours: Mon-Sun: Open 24 hours

Amazon Hub Counter - Aariz Supermarket:
Location: 7-11 Wager Street, LONDON, E3 4JD
Opening hours: Mon-Sat: 07:00 - 22:30, Sun: 09:00 - 22:00

Amazon Hub Counter - Dhara News:
Location: 112 White Horse Lane, London, E1 4LR
Opening hours: Mon-Sun: 07:00 - 22:30

Premier:
Location: 162 Roman Road, London, E2 0RY
Opening hours: Mon-Sun: 07:00 – 23:00

Royal Mail – Mile End:
Location: Unit 2 Bleadon House, 13 Burdett Road, Mile End, London, Greater London, E3 4TU
Opening hours: Mon-Fri: 09:00-18:00, Sat: 10:00-17:30, Sun: Closed

Royal Mail – Globe Road:
Location: 34 Globe Road, London, Greater London, E1 4DU
Opening hours: Mon-Fri: 09:00-17:30, Sat: 09:00-16:00, Sun: Closed

Royal Mail - Roman Road:
Location: 138 Roman Road, Bethnal Green, London, Greater London,E2 0RX
Opening hours:
Mon: 09:00-12:30 * 13:30-16:30
Tue-Thur: 09:30-12:30 * 13:30-15:30
Fri: 09:00-12:30 * 13:30-16:30
Sat: 09:00-12:30
Sun: Closed