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IT welcome guides

By QMResLife 25 Aug 2020

Once you arrive at Queen Mary you'll use a number of IT services, whether it's for virtual learning or coursework, the Library will become your best friend during deadlines.

We've put together some information around these IT applications you'll use and how to get started, plus if you need any more support we'll put the contact details at the bottom.

Your university email

To sign in to your email address you will need your Queen Mary username (this will be a combination of two letters and five numbers e.g ab20123) and password.
To check your email online visit 

  • Your email address will be e.g
  • You log in with your e.g (this is your IT account)
  • Set your password as soon as possible here - there are short video guides online on how to rest it

For instructions on how to access Queen Mary email from your own device click here.

the corner of a computer screen with gmail showing

WiFi on campus

To access WiFi on campus we use eduroam. Android users must first install the eduroam CAT app in the PlayStore.

  • All users go to Eduroam website and click 'Click here to download your eduroam installer'.
  • Choose Queen Mary University of London from the institution list.
  • Click on the installer and follow the on-screen prompts.
  • When prompted enter your e.g

Please see our quick guides for Windows, Android and IOS devices here.
Head to for more detailed instructions.

wifi sign

Virtual learning environment 

A number of learning technologies are used across Queen Mary, which include

  • QMplus - Virtual learning environment
  • Q-Review - Lecture capture
  • QMplus Hub - E-portfolio system
  • Blackboard Collaborate - Virtual seminar platform
  • MS Teams - Microsoft own virtual meeting/ seminar platforms
  • Turnitin - Plagiarism detection service

Find a range of guidance material on their help and support page.

a person working on a laptop

Microsoft Office 365

As a student of Queen Mary, you can download the Microsoft Office Suite for free on up to five personal devices both PC and Mac OS X.

Office 365 includes the latest versions of Microsoft Word, Excel, Powerpoint, OneNote, Access, Publisher, Outlook and One Drive for Business.
For instructions on how to download Microsoft 365 for free watch this video

a desktop computer monitor sitting on top of a desk

Printing and photocopying on campus

These facilities are in all Library buildings and Student PC labs.

Print credit is topped up using your QM iPay account - you can check your balance here.
Print wirelessly from eprint or from the student PCs.
Once you send your your documents to print you can pick them up at any student printer within 24 hours.

a person using a printer

Specialist Applications 

Our new ‘AppsAnywhere’ service allows you to access some of Queen Mary’s specialised apps when away from your department or off-campus. You can also access them from your own device through Apps Anywhere service.

There are are also several rooms around the campus that contain computers for you to use. Some are used for teaching, so we ask that you leave these 10 minutes before the class is scheduled.

In general, any computer will have the applications you need for your course.

Your School will let you know where to find any specialist software that you need (e.g. in Computer Science, Economics and Engineering).

We have an interactive map showing which computer rooms have empty seats. This is available here

a room filled with computers

Please familiarise yourself with the rules in place to protect yourself and others.

General IT support information can be found on our website.
If you cannot find the information you are looking for, please contact the IT Service Desk by:

a desk with a computer on a wooden table
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